2020 Chevrolet Impala Safety Report
2020 Chevrolet Impala Safety and Reliability Report
Safety Decision Cockpit for the 2020 Chevrolet Impala
This page is the hub for deciding what to inspect next on the 2020 Chevrolet Impala. It connects recall campaigns, owner complaint patterns, service bulletins, sibling model years, component issue hubs, and the model buying guide so a shopper or owner can move from a single report into the wider safety graph.
| Signal | Value | What to inspect next |
|---|---|---|
| Recall burden | Low (0) | Review campaign numbers, affected components, and dealer remedies below. |
| Owner complaints | Low (13) | Scan complaint narratives for recurring symptoms, mileage, crashes, fires, injuries, and dates. |
| Crash and fire reports | 2 | Treat any crash, fire, injury, or fatality-linked pattern as a priority pre-purchase inspection item. |
| Primary component hub | Steering | Compare steering issues across vehicles. |
| Cleaner nearby model year | 2019 | Compare against the 2019 Chevrolet Impala with 26 complaints and 1 recalls. |
| Riskier nearby model year | 2015 | Check the 2015 Chevrolet Impala before buying across this generation. |
Chevrolet Impala Year-by-Year Comparison
The safest purchase decision usually comes from comparing neighboring model years, not reading a single page in isolation. The table below uses only validated Chevrolet Impala years already present in the cleaned NHTSA dataset, so each comparison links to a real vehicle safety report rather than a generated combination.
| Model Year | Complaints | Recalls | Use case |
|---|---|---|---|
| 2019 Chevrolet Impala | 26 | 1 | Inspect as a potentially higher-complaint year. |
| 2018 Chevrolet Impala | 57 | 1 | Inspect as a potentially higher-complaint year. |
| 2017 Chevrolet Impala | 113 | 0 | Inspect as a potentially higher-complaint year. |
| 2016 Chevrolet Impala | 109 | 0 | Inspect as a potentially higher-complaint year. |
| 2015 Chevrolet Impala | 295 | 3 | Inspect as a potentially higher-complaint year. |
2020 Chevrolet Impala Complaint Theme Map
Complaint counts become more useful when they are grouped into inspection themes. For the 2020 Chevrolet Impala, these are the component areas with the clearest NHTSA complaint signals. Use each link to jump from this single vehicle into broader component hubs and make-specific issue pages.
Steering
2 owner complaints mention this component in the current safety profile.
All Steering issues Chevrolet onlyAir Bags
2 owner complaints mention this component in the current safety profile.
All Air Bags issues Chevrolet onlyUnknown Or Other
2 owner complaints mention this component in the current safety profile.
All Unknown Or Other issues Chevrolet onlyElectrical System,Seat Belts,Lane Departure
1 owner complaint mention this component in the current safety profile.
All Electrical System,Seat Belts,Lane Departure issues Chevrolet onlyPower Train,Unknown Or Other
1 owner complaint mention this component in the current safety profile.
All Power Train,Unknown Or Other issues Chevrolet onlySteering,Power Train,Electrical System
1 owner complaint mention this component in the current safety profile.
All Steering,Power Train,Electrical System issues Chevrolet onlyAI Safety Analysis for the 2020 Chevrolet Impala
Reliability Score
The 2020 Chevrolet Impala receives a reliability score of 5 out of 100 based on analysis of NHTSA complaint data, recall history, crash reports, and safety ratings. This indicates below-average reliability. Significant issues have been reported by owners and should be carefully evaluated before purchase.
NHTSA Safety Ratings for the 2020 Chevrolet Impala
The National Highway Traffic Safety Administration (NHTSA) evaluates vehicles through controlled crash tests and assigns star ratings from 1 to 5, with 5 being the safest.
Known Issues for the 2020 Chevrolet Impala
The following issues have been identified from NHTSA complaint data and owner reports for the 2020 Chevrolet Impala:
| Issue | Severity | Frequency | Typical Mileage |
|---|---|---|---|
| Steering Issues Several reports indicate hard steering, requiring multiple trips to the dealer. |
Medium | Common | 30k-60k miles |
| Air Bag Warnings Driver side blind spot warning, seatbelt warning, and blinker sound warnings are not working in some cases. |
Medium | Common | 30k-60k miles |
| Electrical System And Seat Belts Issues with electrical system, seat belts, and lane departure warning have been reported. |
Low | Occasional | 30k-60k miles |
| Power Train And Steering Problems with power train and steering have been reported. |
Low | Occasional | 30k-60k miles |
Common Problems Reported by Owners
Based on NHTSA complaint data, the following components account for the majority of reported issues with the 2020 Chevrolet Impala:
Issues with steering, including hard steering, have been reported.
NHTSA Complaint Summaries for the 2020 Chevrolet Impala
Below are complaint narratives filed by owners of the 2020 Chevrolet Impala with the National Highway Traffic Safety Administration. 2 complaints involved crashes. 1 reported injuries or fatalities.
Seatbelt warning and blinkers have no sound warnings and driver side blind spot warning are not working
2020 Chevrolet Impala Premier purchased July, 2015, mileage: + or - 12 miles I started having hard steering and made several trips to the dealer while under warranty and the dealer could not gen an OBD reading and no on dash reading. Right after the warranty was up and at 5,322 miles they were able to get an OBD reading. Information from the dealer invoice: A multi-point inspection ...
I Took My Car To Castle Villa Park On July 8 2025 And Explained To Tony That Check My Car In That It Sound As If It Was A Hub Bearing My Car Was Dropped Off At 7:00 AM Until Around 1:00PM I Was Told I Need A Tire To See If It Was My Hub Bearing Which Didn’t Make Sense To Me So I Ask For A Supervisor I Was Then Inform That They Could Tell If They Switch My Tires Later On I Was Told It Was A Tire C...
I purchased this vehicle in a CHEVY DEALERSHIP in palatine, IL. [XXX]. 50k miles a chevy impala around 38k total with taxes and all. A month later I had to pay 200 for a diagnostic at the dealership to check an issue with the steering. They said nothing was wrong with it and it was just the floor mat making contact in the floor. When I returned home, I had the same issue occur AGAIN. I retook it a...
The contact's friend owned a 2020 Chevrolet Impala E. The contact stated that while her friend was driving at 25 MPH and approaching a curve, he inadvertently lost control of the vehicle. As a result, the vehicle left the roadway, rolled, and came to a complete stop with all four wheels facing upwards after colliding with a tree. Though the vehicle rolled on its back no air bags were deployed. No...
The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.
I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , electrical , Cadillac converter exploded was the loud bang ! Serious issues have caused the vehicle to be inoperable !
As I was driving my car in the interstate the car started making noises and began to shake and then it stop driving normally. I did my best to move to the curve and then called a towing truck to get the car. The car transmission stopped working properly. I conducted an analysis on this car in the internet and it has been written that the transmission has a manufacturer's defect. Also, the car ...
I was in a car accident on June 20, 2023. I was stopped in traffic and was hit in the rear and pushed into the vehicle in front of me. The air bags detonated but did not deploy. The steering wheel and both front seat side air bags had some coming but the airbag did not deploy.
While driving the RPMs decrease while the speeding is increasing. At time you can feel the car slow down when pushing the accelerator and then it slightly jumps forward. The car can be going 75mphs and the RPMs will be between 0 and 1. This also causes it to lag.
The contact owns a 2020 Chevrolet Impala. The contact stated that upon parking the vehicle, the "Power Steering - Drive with Care" message appeared on the instrument panel. The contact then attempted to reverse out of the driveway and excessive force was needed to steer the vehicle. The contact restarted that vehicle two hours later and the vehicle resumed normal operation. Neither the dealer nor ...
The air conditioner tube was off inside the vehicle and caused massive leaking in the carpets. Causing mold to grow excessively under the floor mats, in the carpets, under the seats, etc. Which as a result led to electrical issues. It’s being looked into by a senior member at GM for months now, nothing is being done. Radley Chevy in Fredricksburg Virginia hasn’t done anything for us either. My fam...
The contact rented a 2020 Chevrolet Impala. The contact stated that the headlamps failed to produce adequate lighting while driving. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 40,433. The VIN was not available.
Frequently Asked Questions About the 2020 Chevrolet Impala
Has the 2020 CHEVROLET IMPALA been recalled?
No, the 2020 CHEVROLET IMPALA has no recalls on record with NHTSA as of our latest data update.
How many complaints does the 2020 CHEVROLET IMPALA have?
The 2020 CHEVROLET IMPALA has 13 complaints filed with NHTSA. Of these, 2 involved crashes. 1 injuries and 0 deaths have been reported.
What is the safety rating for the 2020 CHEVROLET IMPALA?
The 2020 CHEVROLET IMPALA received an overall NHTSA safety rating of excellent (5/5). Frontal crash: 5/5. Side crash: 5/5. Rollover: 4/5.
What are the most common problems with the 2020 CHEVROLET IMPALA?
The most commonly reported problems with the 2020 CHEVROLET IMPALA involve steering (2 complaints), air bags (2 complaints), unknown or other (2 complaints). Other affected components include electrical system,seat belts,lane departure, power train,unknown or other, steering,power train,electrical system.
How many crash reports does the 2020 CHEVROLET IMPALA have?
There are 2 crash reports associated with the 2020 CHEVROLET IMPALA out of 13 total complaints (15.4% of complaints involved crashes).
How many fire reports does the 2020 CHEVROLET IMPALA have?
There are no fire reports for the 2020 CHEVROLET IMPALA in the NHTSA database.
Are there any deaths reported for the 2020 CHEVROLET IMPALA?
No deaths have been reported in NHTSA complaints for the 2020 CHEVROLET IMPALA.
How many injuries are reported for the 2020 CHEVROLET IMPALA?
1 injury has been reported in NHTSA complaints for the 2020 CHEVROLET IMPALA. These are self-reported by vehicle owners as part of their safety complaints.
Should I buy a 2020 CHEVROLET IMPALA?
Based on NHTSA data, the 2020 CHEVROLET IMPALA is generally recommended. It has 13 complaints, 0 recalls, and a excellent (5/5) safety rating. Always have a pre-purchase inspection done by a qualified mechanic.
What components fail most on the 2020 CHEVROLET IMPALA?
The components with the most failures on the 2020 CHEVROLET IMPALA are: 1. STEERING (2 complaints), 2. AIR BAGS (2 complaints), 3. UNKNOWN OR OTHER (2 complaints), 4. ELECTRICAL SYSTEM,SEAT BELTS,LANE DEPARTURE (1 complaints), 5. POWER TRAIN,UNKNOWN OR OTHER (1 complaints). STEERING is the single most-reported problem area with 2 complaints.
What should I know before buying a 2020 CHEVROLET IMPALA?
Be aware of potential steering issues and check for air bag warnings before purchasing. The 2020 CHEVROLET IMPALA has 13 NHTSA complaints and 0 recalls on record. NHTSA rates it excellent (5/5).
How reliable is the 2020 CHEVROLET IMPALA?
The 2020 CHEVROLET IMPALA receives a reliability score of 5/100, indicating below-average reliability. This is based on 13 owner complaints, 0 recalls, and 2 crash/fire reports in the NHTSA database. Key known issues include Steering Issues and Air Bag Warnings.
What are the known issues with the 2020 CHEVROLET IMPALA?
Known issues with the 2020 CHEVROLET IMPALA include: Steering Issues, Air Bag Warnings, Electrical System and Seat Belts, Power Train and Steering. These are based on patterns found across 13 NHTSA complaints.
Are there common steering issues with the 2020 Chevrolet Impala?
Yes, some owners report hard steering requiring multiple trips to the dealer.
What are the most frequent electrical system issues?
Issues with seat belts, lane departure warning, and electrical system have been reported.
Can you tell me about the air bag warnings in the 2020 Chevrolet Impala?
Driver side blind spot warning, seatbelt warning, and blinker sound warnings are not working in some cases.
Buyer Advice
Our recommendation: Be aware of potential steering issues and check for air bag warnings before purchasing.
NHTSA Data Summary for 2020 Chevrolet Impala
This safety report is based on a comprehensive analysis of data from the National Highway Traffic Safety Administration (NHTSA) for the 2020 Chevrolet Impala. The data includes 13 consumer complaints filed by vehicle owners, 0 manufacturer-initiated safety recalls, 2 reported crashes, 1 reported injuries, and safety rating assessments associated with this vehicle.
The NHTSA has assigned the 2020 Chevrolet Impala an overall safety rating of 5 out of 5 stars, with a frontal crash rating of 5 stars, a side crash rating of 5 stars, and a rollover rating of 4 stars. These ratings are determined through controlled crash testing conducted by the NHTSA.
All data presented in this report is sourced from public NHTSA databases. Our AI analysis identifies patterns across complaint narratives, correlates them with recall history, and produces the safety assessment above. This analysis is updated as new complaints and recalls are filed with the NHTSA.
Consumers are encouraged to report vehicle safety problems to the NHTSA at nhtsa.gov. If your vehicle is subject to a recall, contact your dealer to schedule the free repair.
Disclaimer: This analysis is AI-generated from NHTSA public data and does not constitute professional automotive or safety advice. Always verify recall status at NHTSA.gov and consult a qualified mechanic.
Analysis last updated: 2026-05-14