2020 Kia Sorento Safety Report

The 2020 Kia Sorento presents a mixed safety picture. While it boasts excellent crash test performance with 5-star ratings in Overall, Frontal, and Side crash tests, and a respectable 4-star Rollover rating from NHTSA, its complaint data reveals significant potential safety concerns, particularly related to the engine. With 121 total complaints, including 9 crashes, 11 fires, 20 injuries, and 1 death, the vehicle's operational reliability is questionable despite its strong crashworthiness. The most prominent issue is engine-related, accounting for 37 complaints, many detailing excessive oil consumption, premature engine failure, and misfires, which can lead to dangerous driving conditions and potential breakdowns. Furthermore, 11 fire incidents, some linked to the tow hitch recall, highlight a serious fire risk. The recall history for the 2020 Sorento includes one significant recall (NHTSA Recall 22V703000) concerning the tow hitch harness module, which poses a fire risk while parked or driving. This recall affects a broad range of Sorento models from 2016-2023. Several complaints directly reference this recall, indicating that owners are aware of the issue and some have experienced related problems. The high number of engine complaints, however, suggests a systemic issue beyond the scope of the single recall, pointing to potential manufacturing or design flaws that could compromise vehicle safety and reliability. Common complaint patterns revolve heavily around the engine, with numerous reports of excessive oil consumption, engine knocking, misfires (e.g., P0304 for cylinder 4), and complete engine failure, often occurring at mileages below 100,000. These issues are frequently reported as not being covered under warranty, leaving owners with substantial repair costs and safety concerns. The 11 fire incidents, while some are linked to the tow hitch recall, also include reports of smoke from vents and loud pops, indicating other potential fire sources. The combination of strong crash test ratings with a high volume of severe operational complaints, particularly engine and fire-related, suggests that while the vehicle performs well in a crash, its reliability and propensity for dangerous malfunctions are significant concerns.

Our recommendation: Given the excellent crash test ratings but significant engine reliability and fire risks, prospective buyers should proceed with caution, thoroughly inspect the engine for signs of oil consumption or leaks, and ensure all recalls, especially the tow hitch fire risk, have been addressed.