2021 Volkswagen Arteon Safety Report

The 2021 Volkswagen Arteon presents a mixed safety picture based on available NHTSA data. While it has a relatively low number of total complaints (14), it has been involved in 1 reported crash and 1 fire, with no reported injuries or deaths. A significant concern is the lack of NHTSA crash test ratings (Overall, Frontal, Side, Rollover are all N/A), which makes it impossible to assess its performance in controlled crash scenarios. The vehicle has been subject to 4 recalls, indicating several design or manufacturing flaws that required manufacturer intervention to address potential safety risks. Common complaint patterns highlight issues with tires and advanced driver-assistance systems (ADAS). 'TIRES' is the top complaint component with 3 reports, including multiple instances of sidewall bubbles and delamination, which are serious safety concerns. The 'FORWARD COLLISION AVOIDANCE, LANE DEPARTURE' and 'FORWARD COLLISION AVOIDANCE' systems collectively account for 4 complaints, with owners reporting frequent, erroneous 'Travel Assist unavailable' warnings and even one instance of unintended acceleration and a crash where the auto ran into a slow-moving car, followed by a fire. These ADAS issues suggest potential reliability problems with critical safety features. The recall history further underscores these concerns. Two recalls specifically address the 'BACK OVER PREVENTION: SENSING SYSTEM: CAMERA' due to potential rearview camera malfunction, increasing crash risk. Another recall targets 'SERVICE BRAKES, HYDRAULIC:CRITICAL FASTENERS' for a loose brake booster connection that could lead to brake pedal failure. The fourth recall, 'TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS,' points to incorrectly calibrated TPMS sensors. These recalls cover fundamental safety systems, including braking, visibility, and tire monitoring, which are critical for safe vehicle operation. The combination of unrated crash tests, specific complaint patterns, and multiple safety recalls suggests that while the overall complaint volume is low, the nature of the reported issues and recalls points to significant safety vulnerabilities.

Our recommendation: Given the lack of NHTSA crash test ratings and the presence of multiple safety recalls addressing critical components, potential buyers should exercise caution. Thoroughly check if all 4 recalls have been addressed and be aware of reported issues with tires and advanced driver-assistance systems.