2020 Infiniti Qx60 Safety Report

The 2020 INFINITI QX60 presents a mixed safety profile. While it achieved strong crash test ratings from NHTSA, including a 5-star overall rating, 5-star side impact, and 4-star frontal and rollover ratings, its complaint data reveals several concerning patterns. With 22 total complaints, including 2 crashes and 4 injuries, there are notable issues that impact real-world safety. The most frequently reported component is the POWER TRAIN (3 complaints), often linked to CVT transmission failures, which can lead to sudden power loss and dangerous driving situations, as described in multiple complaints where vehicles lost power on highways or while turning. This is a critical safety concern given the potential for accidents. Beyond power train issues, there's a recurring pattern of unexpected sunroof shattering or 'exploding' while driving, with multiple reports detailing loud blasts and sudden glass failure on highways. This not only poses a direct injury risk from falling glass but also creates a significant distraction and hazard for the driver. Another alarming issue is the Forward Collision Warning system's tendency to auto-brake without an actual obstruction, leading to near rear-end collisions. The single recall for this model addresses a SUSPENSION:REAR:AXLE:SPINDLE defect, where the steering knuckle or rear axle housing could deform upon impact, potentially causing a loss of steering control or wheel separation, which is a high-severity safety risk. Overall, while the QX60 performs well in controlled crash tests, the real-world complaint data highlights significant reliability and safety concerns, particularly with the CVT transmission, unexpected sunroof failures, and potentially faulty driver-assist systems. The recall for suspension components further underscores potential manufacturing defects. Buyers should be aware that despite good crash ratings, the vehicle has demonstrated several critical failure modes that could compromise safety during operation.

Our recommendation: Despite strong crash test ratings, potential buyers should be aware of recurring issues with the CVT transmission, sunroof, and driver-assist systems; thoroughly inspect service records and consider an extended warranty.