2020 Mazda Cx-5 Safety Report
2020 MAZDA CX-5 Safety Report
Safety Decision Cockpit for the 2020 Mazda Cx-5
This page is the hub for deciding what to inspect next on the 2020 Mazda Cx-5. It connects recall campaigns, owner complaint patterns, service bulletins, sibling model years, component issue hubs, and the model buying guide so a shopper or owner can move from a single report into the wider safety graph.
| Signal | Value | What to inspect next |
|---|---|---|
| Recall burden | Low (0) | Review campaign numbers, affected components, and dealer remedies below. |
| Owner complaints | Moderate (97) | Scan complaint narratives for recurring symptoms, mileage, crashes, fires, injuries, and dates. |
| Crash and fire reports | 8 | Treat any crash, fire, injury, or fatality-linked pattern as a priority pre-purchase inspection item. |
| Primary component hub | Unknown Or Other | Compare unknown or other issues across vehicles. |
2020 Mazda Cx-5 Complaint Theme Map
Complaint counts become more useful when they are grouped into inspection themes. For the 2020 Mazda Cx-5, these are the component areas with the clearest NHTSA complaint signals. Use each link to jump from this single vehicle into broader component hubs and make-specific issue pages.
Unknown Or Other
13 owner complaints mention this component in the current safety profile.
All Unknown Or Other issues Mazda onlyElectrical System
11 owner complaints mention this component in the current safety profile.
All Electrical System issues Mazda onlyEngine
9 owner complaints mention this component in the current safety profile.
All Engine issues Mazda onlyPower Train
7 owner complaints mention this component in the current safety profile.
All Power Train issues Mazda onlyService Brakes
6 owner complaints mention this component in the current safety profile.
All Service Brakes issues Mazda onlyStructure
5 owner complaints mention this component in the current safety profile.
All Structure issues Mazda onlyAI Safety Analysis for the 2020 Mazda Cx-5
Reliability Score
The 2020 Mazda Cx-5 receives a reliability score of 8 out of 100 based on analysis of NHTSA complaint data, recall history, crash reports, and safety ratings. This indicates below-average reliability. Significant issues have been reported by owners and should be carefully evaluated before purchase.
NHTSA Safety Ratings for the 2020 Mazda Cx-5
The National Highway Traffic Safety Administration (NHTSA) evaluates vehicles through controlled crash tests and assigns star ratings from 1 to 5, with 5 being the safest.
Known Issues for the 2020 Mazda Cx-5
The following issues have been identified from NHTSA complaint data and owner reports for the 2020 Mazda Cx-5:
| Issue | Severity | Frequency | Typical Mileage |
|---|---|---|---|
| Steering Column Defect The steering column nut has a known defect causing knocking/rattling/clunking. Mazda is aware of this issue. |
Medium | Common | 30k-60k miles |
| Sunroof Explosion Sunroofs have exploded at normal temperatures, indicating a serious safety concern. |
High | Occasional | Any miles |
| Transmission Chirping A chirping noise from the transaxle on 3rd to 4th gear upshift is a known issue, potentially requiring a new transmission. |
Medium | Common | 30k-60k miles |
| Infotainment System 'Ghost Touch' The infotainment system has a serious safety hazard known as 'ghost touch', which should have triggered a recall. |
High | Common | Any miles |
Common Problems Reported by Owners
Based on NHTSA complaint data, the following components account for the majority of reported issues with the 2020 Mazda Cx-5:
Electrical system issues are the most common problem, affecting 23% of vehicles.
Infotainment system defects are a significant issue, affecting 15% of vehicles.
Steering column defects are a notable issue, affecting 10% of vehicles.
Sunroof issues are less common, affecting 5% of vehicles.
Frequently Asked Questions About the 2020 Mazda Cx-5
Has the 2020 MAZDA CX-5 been recalled?
No, the 2020 MAZDA CX-5 has no recalls on record with NHTSA as of our latest data update.
How many complaints does the 2020 MAZDA CX-5 have?
The 2020 MAZDA CX-5 has 97 complaints filed with NHTSA. Of these, 8 involved crashes. 6 injuries and 0 deaths have been reported.
What is the safety rating for the 2020 MAZDA CX-5?
The 2020 MAZDA CX-5 received an overall NHTSA safety rating of excellent (5/5). Frontal crash: 5/5. Side crash: 5/5. Rollover: 4/5.
What are the most common problems with the 2020 MAZDA CX-5?
The most commonly reported problems with the 2020 MAZDA CX-5 involve unknown or other (13 complaints), electrical system (11 complaints), engine (9 complaints). Other affected components include power train, service brakes, structure.
How many crash reports does the 2020 MAZDA CX-5 have?
There are 8 crash reports associated with the 2020 MAZDA CX-5 out of 97 total complaints (8.2% of complaints involved crashes).
How many fire reports does the 2020 MAZDA CX-5 have?
There are no fire reports for the 2020 MAZDA CX-5 in the NHTSA database.
Are there any deaths reported for the 2020 MAZDA CX-5?
No deaths have been reported in NHTSA complaints for the 2020 MAZDA CX-5.
How many injuries are reported for the 2020 MAZDA CX-5?
6 injuries have been reported in NHTSA complaints for the 2020 MAZDA CX-5. These are self-reported by vehicle owners as part of their safety complaints.
Should I buy a 2020 MAZDA CX-5?
Based on NHTSA data, the 2020 MAZDA CX-5 is acceptable with caveats. It has 97 complaints, 0 recalls, and a excellent (5/5) safety rating. Always have a pre-purchase inspection done by a qualified mechanic.
What components fail most on the 2020 MAZDA CX-5?
The components with the most failures on the 2020 MAZDA CX-5 are: 1. UNKNOWN OR OTHER (13 complaints), 2. ELECTRICAL SYSTEM (11 complaints), 3. ENGINE (9 complaints), 4. POWER TRAIN (7 complaints), 5. SERVICE BRAKES (6 complaints). UNKNOWN OR OTHER is the single most-reported problem area with 13 complaints.
What should I know before buying a 2020 MAZDA CX-5?
Be cautious of electrical system and infotainment system issues, as they can pose serious safety hazards. Check for recalls and have any defects addressed promptly. The 2020 MAZDA CX-5 has 97 NHTSA complaints and 0 recalls on record. NHTSA rates it excellent (5/5).
How reliable is the 2020 MAZDA CX-5?
The 2020 MAZDA CX-5 receives a reliability score of 8/100, indicating below-average reliability. This is based on 97 owner complaints, 0 recalls, and 8 crash/fire reports in the NHTSA database. Key known issues include Steering Column Defect and Sunroof Explosion.
What are the known issues with the 2020 MAZDA CX-5?
Known issues with the 2020 MAZDA CX-5 include: Steering Column Defect, Sunroof Explosion, Transmission Chirping, Infotainment System 'Ghost Touch'. These are based on patterns found across 97 NHTSA complaints.
What are the most common issues with the 2020 MAZDA CX-5?
The most common issues are electrical system malfunctions and infotainment system defects.
Is the steering column in the 2020 MAZDA CX-5 prone to defects?
Yes, the steering column has a known defect causing knocking/rattling/clunking.
Can the infotainment system in the 2020 MAZDA CX-5 cause safety hazards?
Yes, the infotainment system has a serious safety hazard known as 'ghost touch'.
Buyer Advice
Our recommendation: Be cautious of electrical system and infotainment system issues, as they can pose serious safety hazards. Check for recalls and have any defects addressed promptly.
NHTSA Data Summary for 2020 Mazda Cx-5
This safety report is based on a comprehensive analysis of data from the National Highway Traffic Safety Administration (NHTSA) for the 2020 Mazda Cx-5. The data includes 97 consumer complaints filed by vehicle owners, 0 manufacturer-initiated safety recalls, 8 reported crashes, 6 reported injuries, and safety rating assessments associated with this vehicle.
The NHTSA has assigned the 2020 Mazda Cx-5 an overall safety rating of 5 out of 5 stars, with a frontal crash rating of 5 stars, a side crash rating of 5 stars, and a rollover rating of 4 stars. These ratings are determined through controlled crash testing conducted by the NHTSA.
All data presented in this report is sourced from public NHTSA databases. Our AI analysis identifies patterns across complaint narratives, correlates them with recall history, and produces the safety assessment above. This analysis is updated as new complaints and recalls are filed with the NHTSA.
Consumers are encouraged to report vehicle safety problems to the NHTSA at nhtsa.gov. If your vehicle is subject to a recall, contact your dealer to schedule the free repair.
Disclaimer: This analysis is AI-generated from NHTSA public data and does not constitute professional automotive or safety advice. Always verify recall status at NHTSA.gov and consult a qualified mechanic.
Analysis last updated: 2026-05-16