2020 Nissan Murano Safety Report

The 2020 Nissan Murano presents a mixed safety picture. While it boasts excellent crash test performance with a 5-star overall NHTSA safety rating, including 5 stars for frontal and side impacts, and 4 stars for rollover, there are notable concerns from owner complaints and recall history. With 41 total complaints, including 1 crash and 3 injuries, the vehicle exhibits patterns of issues that could compromise safety. A significant number of complaints (7) relate to the 'FORWARD COLLISION AVOIDANCE' system, with owners reporting unintended braking and malfunctions, which can be highly dangerous. Additionally, 'UNKNOWN OR OTHER' (8 complaints) and 'POWER TRAIN' (2 complaints) issues, including transmission hesitation, suggest potential underlying mechanical problems. The recall history highlights critical manufacturing defects. Two recalls were issued: one for 'SUSPENSION:REAR:AXLE:SPINDLE' where the steering knuckle or rear axle could deform upon impact, leading to a loss of steering control or wheel separation; and another for 'STEERING:LINKAGES' where a manufacturing defect could cause the transverse link to separate, resulting in a loss of vehicle control. These recalls directly address components vital for vehicle control and stability, indicating serious initial manufacturing flaws that required corrective action. Beyond the recalls, common complaint patterns include issues with exterior lighting (specifically headlight failure and moisture intrusion), seat belts sticking, and suspension problems like defective rear shocks. Several complaints also detail panoramic sunroof explosions, a concerning issue for occupant safety. While the Murano performs well in controlled crash tests, the real-world complaint data suggests that owners have experienced a range of potentially hazardous malfunctions, particularly with advanced safety features and fundamental mechanical components, which prospective buyers should be aware of.

Our recommendation: While the 2020 Nissan Murano has strong crash test ratings, be aware of reported issues with the forward collision avoidance system, suspension, and potential sunroof explosions; thoroughly check for recall completion and test all safety features during a pre-purchase inspection.