2017 Ram 4500 Safety Report

The 2017 RAM 4500 presents a mixed safety picture, characterized by a low volume of consumer complaints but a significant number of recalls addressing critical safety components. With only 3 total complaints, including 1 crash, 0 fires, 0 injuries, and 0 deaths reported to NHTSA, the vehicle appears to have a relatively low incidence of direct consumer-reported safety failures. However, the absence of NHTSA crash test ratings (Overall, Frontal, Side, Rollover are all N/A) means its performance in controlled crash scenarios is unknown, which is a notable gap in its safety profile. The recall history is extensive, with 7 recalls issued for this model year. These recalls address serious issues such as potential hydraulic control unit (HCU) failure affecting anti-lock brakes and stability control, incorrect manual information leading to wheel separation risk, cruise control system vulnerabilities, and multiple power train issues related to unintended shifting. Specifically, two recalls (NHTSA Campaign Numbers 17V541000 and 16V795000) address the ability to shift the transmission without pressing the brake pedal or having a key in the ignition, increasing the risk of unintended vehicle movement. Another critical recall (NHTSA Campaign Number 17V821000) concerns a leaking water pump that can lead to an engine compartment fire. The low complaint volume, despite these significant recalls, suggests that while potential safety defects exist, they may not be manifesting as frequently in real-world incidents reported by owners, or owners are addressing recalls promptly. Common complaint patterns, though few, include issues with the SERVICE BRAKES, HYDRAULIC, SUSPENSION, AIR BAGS, and POWER TRAIN, each with one complaint. One specific complaint details a transmission erroneously switching into neutral while driving, aligning with the power train recall concerns. Another complaint mentions a vibration while towing, which could relate to suspension or wheel issues. The most concerning complaint involves a hydraulic brake recall where the part for repair was not available, highlighting potential delays in addressing known safety defects. Overall, while direct consumer-reported incidents are low, the numerous recalls indicate a proactive identification of potential safety flaws by the manufacturer, which is crucial for a heavy-duty vehicle like the RAM 4500.

Our recommendation: Given the low complaint volume but numerous critical safety recalls, prioritize verifying that all 7 recalls have been completed by a certified dealer before purchase, and be aware of the lack of NHTSA crash test data.