2020 Toyota Avalon Safety Report

The 2020 Toyota Avalon presents a generally strong safety profile, evidenced by its excellent NHTSA crash test ratings, achieving an Overall 5-star rating, with 5 stars in Side impact and 4 stars in Frontal and Rollover tests. However, a review of NHTSA complaint data and recall history reveals specific areas of concern. With 10 total complaints, including 1 crash and 1 death, the vehicle has faced scrutiny, particularly regarding its fuel system and airbag components. The most frequent complaint category is 'FUEL/PROPULSION SYSTEM' with 5 complaints, often related to fuel pump failures or refueling issues, which aligns with a significant recall. Recall history for the 2020 Avalon includes three distinct campaigns. Two recalls address 'AIR BAGS' issues, specifically concerning the occupant classification sensor and breakaway pins in the steering column, which could prevent proper airbag deployment and increase injury risk in a crash. The third and most prominent recall, 'FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP,' directly addresses the potential for engine stalling while driving, a critical safety hazard that could lead to crashes. This recall impacts a broad range of Toyota and Lexus vehicles from various model years, including the 2019-2020 Avalon. Common complaint patterns, beyond the fuel system, include issues with 'AIR BAGS' (1 complaint directly referencing a recall mishandling), 'STEERING' (1 complaint about a loose tie rod), and 'VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE' (1 complaint about unintended braking). While the total number of complaints is relatively low for a vehicle of this age, the nature of the complaints, particularly those related to the fuel pump and airbags, highlights critical safety components that have required manufacturer intervention. The single reported death, attributed to a rollaway incident, also points to a severe, albeit potentially isolated, safety concern.

Our recommendation: While the 2020 Toyota Avalon boasts strong crash test ratings, potential buyers should verify that all three open recalls, especially the critical fuel pump and airbag recalls, have been completed by a Toyota dealership to mitigate known safety risks.