2021 Toyota Sienna Safety Report

The 2021 Toyota Sienna has a relatively low number of NHTSA complaints, with 25 total, and no reported crashes, fires, or deaths, though one injury was reported. The most prominent complaint pattern revolves around the AIR BAGS system, accounting for 10 of the 25 complaints (40%). These complaints frequently mention issues with recall 23V865000, where parts for the airbag repair were on backorder or unavailable, leading to illuminated SRS warning lights and concerns about manufacturer delays. This indicates a significant safety concern regarding the timely resolution of a known airbag defect. Beyond airbags, other notable complaint areas include VISIBILITY/WIPER (3 complaints) and SEATS (2 complaints), with specific mentions of a rear entertainment screen blocking rear visibility and melted spots on seats. The vehicle has two recalls: one for EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR, affecting certain vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints, and another for ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE:SOFTWARE, which could lead to a deactivated stability control system. The ESC recall is particularly concerning as it directly impacts vehicle control and crash risk. NHTSA crash test ratings for the 2021 Toyota Sienna are not available (N/A) for Overall, Frontal, Side, or Rollover categories, which makes it difficult to assess its performance in controlled crash scenarios. However, the presence of two recalls, especially the ESC software issue, and the high volume of airbag-related complaints, suggest areas where safety could be compromised. The lack of available parts for the airbag recall is a critical issue that leaves owners with an unresolved safety defect. Overall, while the total complaint count is low, the concentration of airbag complaints tied to an unresolved recall and the presence of an ESC software recall are significant safety concerns. The visibility issues related to the rear entertainment system also highlight a design flaw impacting driver awareness. Buyers should be aware of these specific issues and verify recall completion.

Our recommendation: While the 2021 Toyota Sienna has a low overall complaint count, prospective buyers should prioritize verifying that all recalls, especially the airbag and ESC software recalls, have been completed, and be aware of potential visibility issues caused by the rear entertainment system.