2020 Dodge Journey Safety Report

The 2020 Dodge Journey presents a mixed safety profile. While it achieved respectable crash test ratings from NHTSA, including a 4-star overall rating, 4-star frontal, 5-star side, and 4-star rollover rating, its complaint data reveals significant concerns, particularly with the back over prevention system and general electrical issues. With 54 total complaints, 1 crash, 1 fire, and 1 injury reported, the volume of complaints is notable for a vehicle of this age. A single recall addresses a critical safety defect related to the rearview camera, which is also the most frequently cited issue in consumer complaints. The most common complaint pattern revolves around the rearview camera, directly correlating with the single recall issued for this vehicle. Numerous complaints describe the camera image not displaying properly, being inverted, or showing a black screen, increasing the risk of a crash. Beyond this, 'UNKNOWN OR OTHER' is the top complaint component with 14 instances, suggesting a range of unspecified issues. Electrical system problems are also prevalent, with 6 complaints specifically for 'ELECTRICAL SYSTEM' and additional mentions in combination with other components, detailing issues like radio glitches, dimming lights, and door lock malfunctions. Engine-related complaints, accounting for 4 instances, include reports of stalling and loss of motive power, which are serious safety concerns. The recall (NHTSA Campaign Number: 25V552000) specifically targets the 'BACK OVER PREVENTION: SENSING SYSTEM: CAMERA' due to microprocessor cracks causing rearview camera image display failures. This recall directly addresses the most prominent safety concern identified in the complaint data. However, several complaints indicate difficulties in getting the recall repair completed due to parts unavailability, prolonging the safety risk for owners. The combination of a critical recall, high complaint volume for the recalled component, and other significant electrical and engine issues suggests that while crash protection is adequate, the vehicle's operational reliability and specific safety features have notable shortcomings.

Our recommendation: Given the critical rearview camera recall and numerous electrical and engine complaints, potential buyers should ensure all recalls are completed and thoroughly inspect the electrical system and engine for any signs of malfunction before purchase.