2020 Ford Transit Connect Safety Report

The 2020 Ford Transit Connect presents a mixed safety picture, with a notable number of recalls addressing critical components, but a relatively low number of overall complaints to NHTSA. With 27 total complaints, including 2 crashes and 2 fires, the vehicle has not been involved in any reported injuries or deaths. However, the absence of official NHTSA crash test ratings (Overall, Frontal, Side, Rollover are all N/A) makes it difficult to assess its crashworthiness performance directly from this data. The most common complaint patterns revolve around the POWER TRAIN, accounting for 8 complaints, followed by UNKNOWN OR OTHER (4), and SERVICE BRAKES (3). Specific issues within the powertrain include transmission failures, jerking, hesitation, and issues with the torque converter. Several complaints describe the transmission failing at relatively low mileages (e.g., 8,000 to 95,000 miles). Brake-related complaints mention poor braking, fluid leaks, and even a seized caliper. The vehicle has a significant recall history, with 8 recalls issued. These recalls address serious safety concerns such as potential engine overheating leading to fire risk (NHTSA Campaign Number: 20V-636, 20V-637), shifter cable bushing degradation that could lead to unintended vehicle movement (NHTSA Campaign Number: 20V-332, 20V-333), and inadequate windshield adhesion increasing injury risk in a crash (NHTSA Campaign Number: 22V-192). Furthermore, a recall for missing air bag booster propellant (NHTSA Campaign Number: 20V-370) is particularly concerning as it directly impacts occupant protection in a collision. The high number of recalls, especially those related to fundamental safety systems, suggests potential manufacturing or design flaws that Ford has attempted to rectify.

Our recommendation: Given the significant number of recalls addressing critical safety components like the powertrain, airbags, and windshield, and recurring complaints about transmission and brake issues, potential buyers should prioritize verifying all recalls have been completed and consider a thorough pre-purchase inspection focusing on these known problem areas.