2017 Mazda Cx-5 Safety Report
2017 Mazda CX-5: Strong crash safety, but plagued by infotainment 'ghost touch' and premature rear differential failures.
AI Safety Analysis for the 2017 Mazda Cx-5
Reliability Score
The 2017 Mazda Cx-5 receives a reliability score of 65 out of 100 based on analysis of NHTSA complaint data, recall history, crash reports, and safety ratings. This indicates average reliability — some notable concerns exist that prospective buyers should be aware of.
Known Issues for the 2017 Mazda Cx-5
The following issues have been identified from NHTSA complaint data and owner reports for the 2017 Mazda Cx-5:
| Issue | Severity | Frequency | Typical Mileage |
|---|---|---|---|
| Infotainment System 'Ghost Touch' Touchscreen randomly activates functions, changes settings, makes calls, and causes significant driver distraction. Multiple complaints indicate this is a widespread and persistent issue. |
High | Common | all miles |
| Rear Differential Failure Premature failure of the rear differential, often requiring expensive replacement, with reports of metal in oil and loud noises. Can lead to unexpected loss of traction or drivetrain issues. |
High | Occasional | 65000-97000 miles |
| Seat Heater Malfunction Front passenger side seat heater burned a hole through the seat and damaged clothing, indicating a potential overheating issue. |
High | Rare | 65000 miles |
| Engine Stalling/Coolant Leak Reports of engine stalling on the highway and coolant leaks leading to engine failure. |
High | Rare | unknown miles |
| Excessive Oil Consumption Vehicle burning oil, requiring frequent top-ups (e.g., 1 quart every 2000 miles). |
Medium | Rare | 2000+ miles |
Common Problems Reported by Owners
Based on NHTSA complaint data, the following components account for the majority of reported issues with the 2017 Mazda Cx-5:
Many complaints in this category, often related to the infotainment system's 'ghost touch' issue.
Frequent issues including infotainment malfunctions, dashboard warning lights, and general electrical problems.
Includes rear differential failures and other drivetrain-related concerns.
Issues potentially related to rear camera display problems linked to infotainment system.
General structural complaints, specific details not provided in sample.
Brake-related complaints, specific details not provided in sample.
Engine-related issues including stalling and coolant leaks.
Frequently Asked Questions About the 2017 Mazda Cx-5
Is the 2017 Mazda CX-5 safe?
Based on NHTSA data, the 2017 Mazda CX-5 received excellent crash test ratings (5-star frontal/side, 4-star overall/rollover), indicating strong occupant protection. However, it has 143 owner complaints, including 5 crashes and 3 injuries, with significant concerns about the distracting infotainment system and premature rear differential failures that could impact real-world safety.
What are common problems with the 2017 Mazda CX-5?
The most reported issues for the 2017 Mazda CX-5 are related to the infotainment system's 'ghost touch' (contributing to 'UNKNOWN OR OTHER' and 'ELECTRICAL SYSTEM' complaints), and premature rear differential failures. Other reported problems include seat heater malfunctions, engine stalling, and excessive oil consumption.
Has the 2017 Mazda CX-5 been recalled?
Yes, the 2017 Mazda CX-5 has had one recall. This recall (NHTSA Campaign Number 17V-460) addresses an issue with accessory trailer hitch wiring harnesses that could be damaged by contact with the muffler, potentially causing inoperative trailer lighting.
How serious is the infotainment 'ghost touch' issue?
The infotainment 'ghost touch' issue is considered high severity due to its potential for significant driver distraction. Owners report the screen randomly changing radio stations, making phone calls, and altering navigation, which can be extremely dangerous while driving, especially at highway speeds.
What should I do if my 2017 Mazda CX-5 has a rear differential issue?
If your 2017 Mazda CX-5 exhibits symptoms of a rear differential issue, such as abnormal noises from the rear, leaks, or drivetrain problems, it's crucial to have it inspected by a qualified mechanic immediately. Multiple owners have reported premature failures, often outside warranty, leading to costly repairs.
Buyer Advice
Our recommendation: While the 2017 Mazda CX-5 offers strong crash protection, be aware of widespread infotainment 'ghost touch' issues and potential premature rear differential failures; thoroughly test the infotainment system and consider an extended warranty or pre-purchase inspection focusing on the drivetrain.
NHTSA Data Summary for 2017 Mazda Cx-5
This safety report is based on a comprehensive analysis of data from the National Highway Traffic Safety Administration (NHTSA) for the 2017 Mazda Cx-5. The data includes 143 consumer complaints filed by vehicle owners, 1 manufacturer-initiated safety recalls, 5 reported crashes, 3 reported injuries, and safety rating assessments associated with this vehicle.
The NHTSA has assigned the 2017 Mazda Cx-5 an overall safety rating of 4 out of 5 stars, with a frontal crash rating of 5 stars, a side crash rating of 5 stars, and a rollover rating of 4 stars. These ratings are determined through controlled crash testing conducted by the NHTSA.
All data presented in this report is sourced from public NHTSA databases. Our AI analysis identifies patterns across complaint narratives, correlates them with recall history, and produces the safety assessment above. This analysis is updated as new complaints and recalls are filed with the NHTSA.
Consumers are encouraged to report vehicle safety problems to the NHTSA at nhtsa.gov. If your vehicle is subject to a recall, contact your dealer to schedule the free repair.