2023 Mazda Cx-9 Safety Report

The 2023 Mazda CX-9 presents a mixed safety picture. While it achieved excellent crash test ratings from NHTSA, including a 5-star Overall rating, 5-star Side rating, and 4-star Frontal and Rollover ratings, there are concerning patterns in the limited complaint data. With only 10 total complaints, 3 of these involved crashes, and 1 resulted in injuries. A significant concern is the report of total loss of steering and complete brake failure, as well as air bags not deploying in a crash, which directly contradicts the high crash test scores and suggests potential critical system malfunctions not captured by standard testing. The low number of complaints for a new model year should be interpreted with caution, as issues may not yet be widely reported. Common complaint patterns, despite the low volume, point to critical system failures. 'SERVICE BRAKES' and 'STEERING' are among the top reported components, with specific complaints detailing instances of brake pedal going to the floor and steering wheel seizing. The 'UNKNOWN OR OTHER' category also features prominently, often describing complex electronic malfunctions affecting multiple systems. There are no recalls issued for the 2023 Mazda CX-9, which means these reported issues have not yet been addressed by the manufacturer through a widespread safety campaign. Specific complaints highlight potential software glitches, such as the vehicle setting gas flow to 'idle' if both brake and gas are pressed simultaneously, and numerous 'Critical Vehicle Malfunction' alerts. Tire issues, including sudden pressure loss, and structural problems like sunroof implosion and liftgate sensor failures, also appear in the complaint data. The discrepancy between high crash test ratings and reports of critical system failures and non-deployment of airbags in actual crashes warrants further investigation.

Our recommendation: While the 2023 Mazda CX-9 boasts high crash test ratings, prospective buyers should be aware of early, albeit limited, reports of critical steering, brake, and airbag system failures. Consider waiting for more comprehensive long-term reliability data or ensure a thorough pre-purchase inspection focusing on these reported issues.