2023 Mercedes-Benz Metris Safety Report
2023 Mercedes-Benz Metris Safety Report
Safety Decision Cockpit for the 2023 Mercedes-Benz Metris
This page is the hub for deciding what to inspect next on the 2023 Mercedes-Benz Metris. It connects recall campaigns, owner complaint patterns, service bulletins, sibling model years, component issue hubs, and the model buying guide so a shopper or owner can move from a single report into the wider safety graph.
| Signal | Value | What to inspect next |
|---|---|---|
| Recall burden | High (4) | Review campaign numbers, affected components, and dealer remedies below. |
| Owner complaints | Low (1) | Scan complaint narratives for recurring symptoms, mileage, crashes, fires, injuries, and dates. |
| Crash and fire reports | 1 | Treat any crash, fire, injury, or fatality-linked pattern as a priority pre-purchase inspection item. |
| Primary component hub | Air Bags,Seat Belts,Lane Departure | Compare air bags,seat belts,lane departure issues across vehicles. |
| Cleaner nearby model year | 2015 | Compare against the 2015 Mercedes-Benz Metris with 1 complaints and 3 recalls. |
| Riskier nearby model year | 2016 | Check the 2016 Mercedes-Benz Metris before buying across this generation. |
Mercedes-Benz Metris Year-by-Year Comparison
The safest purchase decision usually comes from comparing neighboring model years, not reading a single page in isolation. The table below uses only validated Mercedes-Benz Metris years already present in the cleaned NHTSA dataset, so each comparison links to a real vehicle safety report rather than a generated combination.
| Model Year | Complaints | Recalls | Use case |
|---|---|---|---|
| 2018 Mercedes-Benz Metris | 28 | 10 | Inspect as a potentially higher-complaint year. |
| 2017 Mercedes-Benz Metris | 29 | 14 | Inspect as a potentially higher-complaint year. |
| 2016 Mercedes-Benz Metris | 125 | 13 | Inspect as a potentially higher-complaint year. |
| 2015 Mercedes-Benz Metris | 1 | 3 | Use as a comparable safety baseline. |
2023 Mercedes-Benz Metris Complaint Theme Map
Complaint counts become more useful when they are grouped into inspection themes. For the 2023 Mercedes-Benz Metris, these are the component areas with the clearest NHTSA complaint signals. Use each link to jump from this single vehicle into broader component hubs and make-specific issue pages.
Air Bags,Seat Belts,Lane Departure
1 owner complaint mention this component in the current safety profile.
All Air Bags,Seat Belts,Lane Departure issues Mercedes-Benz onlyAI Safety Analysis for the 2023 Mercedes-Benz Metris
Reliability Score
The 2023 Mercedes-Benz Metris receives a reliability score of 87 out of 100 based on analysis of NHTSA complaint data, recall history, crash reports, and safety ratings. This indicates above-average reliability relative to comparable vehicles.
Known Issues for the 2023 Mercedes-Benz Metris
The following issues have been identified from NHTSA complaint data and owner reports for the 2023 Mercedes-Benz Metris:
| Issue | Severity | Frequency | Typical Mileage |
|---|---|---|---|
| Air Bag/Restraint Control Module Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand drive vehicles due to potential issues with the air bag/ restraint control module. |
Medium | Common | 30k-60k miles |
| Infotainment System Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles due to potential issues with the infotainment system. |
Medium | Common | 30k-60k miles |
| Fuel Pump Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles due to potential issues with the fuel pump. |
Low | Rare | 30k-60k miles |
| Fuel Pump Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Metris vehicles due to potential issues with the fuel pump. |
Low | Rare | 30k-60k miles |
Common Problems Reported by Owners
Based on NHTSA complaint data, the following components account for the majority of reported issues with the 2023 Mercedes-Benz Metris:
Issues with the infotainment system, including video (touch)screen/monitor/unit, are a common problem.
Problems with the air bag/ restraint control module are a common issue.
Fuel pump malfunctions are a less common issue.
Recall Details for the 2023 Mercedes-Benz Metris
The following 4 recalls have been issued for the 2023 Mercedes-Benz Metris by NHTSA:
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Consequence: An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy: Dealers will install a cover on the air bag control unit, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed March 20, 2026. Additional letters will be sent once the final remedy is available, anticipated in April 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identifi...
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence: A loss of drive power can increase the risk of a crash.
Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
NHTSA Complaint Summaries for the 2023 Mercedes-Benz Metris
Below are complaint narratives filed by owners of the 2023 Mercedes-Benz Metris with the National Highway Traffic Safety Administration. 1 complaint involved crashes. 1 reported injuries or fatalities.
This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This accident took place at about 40mph and included multiple vehicles rear ending the vehicle in front o...
Frequently Asked Questions About the 2023 Mercedes-Benz Metris
Has the 2023 MERCEDES-BENZ METRIS been recalled?
Yes, the 2023 MERCEDES-BENZ METRIS has 4 recalls on record with NHTSA. Each recall addresses a specific safety defect identified by the manufacturer or NHTSA.
How many complaints does the 2023 MERCEDES-BENZ METRIS have?
The 2023 MERCEDES-BENZ METRIS has 1 complaint filed with NHTSA. Of these, 1 involved crashes. 4 injuries and 0 deaths have been reported.
What is the safety rating for the 2023 MERCEDES-BENZ METRIS?
The 2023 MERCEDES-BENZ METRIS does not have an NHTSA safety rating on file. This can happen for newer model years, specialty vehicles, or models that have not been crash-tested.
What are the most common problems with the 2023 MERCEDES-BENZ METRIS?
The most commonly reported problems with the 2023 MERCEDES-BENZ METRIS involve air bags,seat belts,lane departure (1 complaints).
How many crash reports does the 2023 MERCEDES-BENZ METRIS have?
There are 1 crash reports associated with the 2023 MERCEDES-BENZ METRIS out of 1 total complaints (100.0% of complaints involved crashes).
How many fire reports does the 2023 MERCEDES-BENZ METRIS have?
There are no fire reports for the 2023 MERCEDES-BENZ METRIS in the NHTSA database.
Are there any deaths reported for the 2023 MERCEDES-BENZ METRIS?
No deaths have been reported in NHTSA complaints for the 2023 MERCEDES-BENZ METRIS.
How many injuries are reported for the 2023 MERCEDES-BENZ METRIS?
4 injuries have been reported in NHTSA complaints for the 2023 MERCEDES-BENZ METRIS. These are self-reported by vehicle owners as part of their safety complaints.
Should I buy a 2023 MERCEDES-BENZ METRIS?
Based on NHTSA data, the 2023 MERCEDES-BENZ METRIS is research thoroughly before purchasing. It has 1 complaints, 4 recalls. Always have a pre-purchase inspection done by a qualified mechanic.
What components fail most on the 2023 MERCEDES-BENZ METRIS?
The components with the most failures on the 2023 MERCEDES-BENZ METRIS are: 1. AIR BAGS,SEAT BELTS,LANE DEPARTURE (1 complaints). AIR BAGS,SEAT BELTS,LANE DEPARTURE is the single most-reported problem area with 1 complaints.
What should I know before buying a 2023 MERCEDES-BENZ METRIS?
Be aware of potential recalls for the infotainment system and air bag/ restraint control module, and regularly check the fuel pump for any issues. The 2023 MERCEDES-BENZ METRIS has 1 NHTSA complaints and 4 recalls on record.
How reliable is the 2023 MERCEDES-BENZ METRIS?
The 2023 MERCEDES-BENZ METRIS receives a reliability score of 87/100, indicating above-average reliability. This is based on 1 owner complaints, 4 recalls, and 1 crash/fire reports in the NHTSA database. Key known issues include Air Bag/Restraint Control Module and Infotainment System.
What are the known issues with the 2023 MERCEDES-BENZ METRIS?
Known issues with the 2023 MERCEDES-BENZ METRIS include: Air Bag/Restraint Control Module, Infotainment System, Fuel Pump, Fuel Pump. These are based on patterns found across 1 NHTSA complaints. 4 of these patterns resulted in formal recalls.
Are there any recalls for the 2023 Mercedes-Benz Metris?
Yes, there are recalls for the infotainment system and air bag/ restraint control module.
What are the common issues with the fuel system?
Fuel pump malfunctions are the most common issue with the fuel system.
Is the infotainment system reliable?
The infotainment system has been prone to recalls, so it's important to stay updated on any issues.
Buyer Advice
Our recommendation: Be aware of potential recalls for the infotainment system and air bag/ restraint control module, and regularly check the fuel pump for any issues.
NHTSA Data Summary for 2023 Mercedes-Benz Metris
This safety report is based on a comprehensive analysis of data from the National Highway Traffic Safety Administration (NHTSA) for the 2023 Mercedes-Benz Metris. The data includes 1 consumer complaints filed by vehicle owners, 4 manufacturer-initiated safety recalls, 1 reported crashes, 4 reported injuries, and safety rating assessments associated with this vehicle.
All data presented in this report is sourced from public NHTSA databases. Our AI analysis identifies patterns across complaint narratives, correlates them with recall history, and produces the safety assessment above. This analysis is updated as new complaints and recalls are filed with the NHTSA.
Consumers are encouraged to report vehicle safety problems to the NHTSA at nhtsa.gov. If your vehicle is subject to a recall, contact your dealer to schedule the free repair.
Disclaimer: This analysis is AI-generated from NHTSA public data and does not constitute professional automotive or safety advice. Always verify recall status at NHTSA.gov and consult a qualified mechanic.
Analysis last updated: 2026-05-16