2017 Mercedes-Benz Metris Safety Report

The 2017 Mercedes-Benz Metris presents a mixed safety picture, characterized by a relatively low number of overall complaints but a significant recall history addressing critical safety components. With only 29 total complaints, and no reported crashes, fires, injuries, or deaths, the vehicle appears to have a good record in terms of direct incident reporting. However, the presence of 14 recalls, many of which address issues with direct crash risk implications, suggests underlying design or manufacturing concerns. Common complaint patterns, such as 'TIRES' (11 complaints) and 'STEERING' (4 complaints), directly correlate with major recalls, indicating that these issues were not isolated incidents and affected a broader population of vehicles. For instance, multiple complaints detail rapid and uneven tire wear, aligning with the recall regarding incorrect maximum combined load weight capacity for tires (NHTSA Campaign Number: 22V482000). Similarly, several complaints describe a loss of power steering, directly mirroring the recall for electric power assist system issues (NHTSA Campaign Number: 17V595000). The recall history is extensive, covering vital systems such as fuel delivery (two recalls, 17V706000 and 18V837000, both with fire risk), service brakes (16V709000, risk of crash), power train components like the driveshaft (17V746000, loss of drive) and transmission support (15V700000, loss of power), and even the rearview camera (22V099000, increased crash risk). The high number of recalls, particularly those addressing fundamental operational and safety systems, is a significant concern despite the low complaint count. NHTSA crash test ratings are not available for this vehicle, making it difficult to assess its performance in controlled crash scenarios. Therefore, while direct incident data is low, the extensive recall activity points to a vehicle that has required numerous corrective actions to address potential safety defects.

Our recommendation: Given the extensive recall history addressing critical safety components, potential buyers should ensure all 14 recalls have been addressed and be vigilant for issues like tire wear and power steering malfunctions, despite the low overall complaint volume.