2021 Ram Promaster 2500 Safety Report

The 2021 RAM PROMASTER 2500 has a very limited safety data set, with only 4 total NHTSA complaints, 1 reported crash, and 1 reported injury. This low complaint volume is typical for a newer model year vehicle. There are no recalls issued for this specific model year, which is a positive indicator, though it's important to note that recall activity often increases as vehicles age. The NHTSA has not conducted crash tests for the 2021 RAM PROMASTER 2500, resulting in 'N/A' ratings for Overall, Frontal, Side, and Rollover safety. This lack of official crash test data means a comprehensive assessment of its crashworthiness cannot be made from NHTSA ratings alone. Despite the low complaint volume, some patterns are emerging. The 'POWER TRAIN' component accounts for 2 of the 4 complaints, representing 50% of all issues. One specific complaint describes the vehicle failing to respond to accelerator input while driving uphill at 5 MPH, leading to it rolling backward. Another power train complaint references an unaddressed recall (NHTSA Campaign Number: 23V301000), indicating a potential manufacturing defect that has not yet been resolved for some owners. The 'SERVICE BRAKES' component also has one critical complaint, where the brakes reportedly failed 100 percent without warning, with the pedal going to the floor, posing an 'extreme risk' to safety. Other reported issues include 'VISIBILITY' (1 complaint) related to a power mirror closing unexpectedly at highway speeds (70-75 MPH), and 'SEATS' (no specific complaint details provided in the sample, but listed as a top component). The single reported crash and injury are directly linked to the brake failure incident, highlighting the severe potential consequences of such a malfunction. Given the absence of crash test data, these real-world incidents, though few, are particularly significant in understanding potential safety vulnerabilities. Overall, while the 2021 RAM PROMASTER 2500 has a clean recall record and very few complaints, the nature of the complaints, particularly concerning power train and complete brake failure, suggests potential serious safety concerns that warrant close monitoring. The lack of NHTSA crash test ratings means buyers cannot rely on those scores for an assessment of crash protection.

Our recommendation: Given the lack of crash test data and the presence of serious, albeit few, complaints regarding power train and complete brake failure, potential buyers should proceed with caution and ensure a thorough pre-purchase inspection, especially of the braking and transmission systems.