2020 Mercedes-Benz Metris Safety Report

The 2020 Mercedes-Benz Metris presents a mixed safety picture. While NHTSA has not provided official crash test ratings (Overall, Frontal, Side, Rollover are all N/A), the vehicle has been subject to a significant number of recalls, totaling 8, which is high for a single model year. These recalls address critical safety components such as airbags, brakes, fuel system, and the eCall emergency communication system. For instance, a recall addresses water accumulation on the airbag control unit, potentially preventing airbag deployment, and another concerns insecure fuel hose connections that could lead to a fire. Brake fluid reservoir mounting and brake line fittings have also been recalled, posing risks of brake fluid leaks and compromised braking performance. NHTSA complaint data for the 2020 Metris is relatively low, with only 7 total complaints, and no reported crashes, fires, injuries, or deaths. The most common complaint patterns revolve around WHEELS (2 complaints) and STEERING (2 complaints). Specific complaints detail premature and excessive tire wear at low mileage (12,000 miles) and alignment issues, with owners reporting the need for new tires every 7,000 miles. Steering complaints include sudden loss of power steering due to a 'computer glitch' or 'malfunction' while driving on the highway, which is a severe safety concern. Other complaints include issues with the electrical system, specifically a rearview camera control module breaking and being inoperable, and a control unit developing mold from condensation due to its location. The high number of recalls, addressing fundamental safety systems, suggests potential underlying design or manufacturing issues, despite the low complaint volume. The lack of official crash test ratings makes it difficult to assess passive safety performance, placing a greater emphasis on the proactive recall actions and the nature of owner complaints.

Our recommendation: Given the high number of safety recalls addressing critical components and the lack of official crash test ratings, potential buyers should ensure all 8 recalls have been completed and consider a pre-purchase inspection focusing on steering, wheels, and electrical systems.