2019 Ford Flex Safety Report

The 2019 Ford Flex exhibits a mixed safety profile, with significant concerns stemming from multiple recalls and a high volume of related consumer complaints. While NHTSA did not provide overall crash test ratings for this specific model year, it did receive a 4-star rollover rating. The vehicle has accumulated 187 total complaints, including 3 crashes and 3 injuries, but no reported fires or deaths. A dominant pattern in complaints revolves around the 'BACK OVER PREVENTION' system, primarily the rearview camera, which accounts for 75 complaints and is the subject of two separate recalls (NHTSA Campaign Numbers: 24V951000 and 25V695000). Many owners report intermittent blank, distorted, or upside-down camera images, significantly increasing crash risk during reversing maneuvers. Another critical area of concern is the 'STRUCTURE' component, specifically the B-pillar door trim, which has 18 direct complaints and is addressed by recall 25V732000. Owners have reported the trim detaching while driving or even in car washes, creating a road hazard and, in some cases, exposing electrical wiring. The 'ELECTRICAL SYSTEM' also shows up in complaints (7 direct, 5 combined with 'BACK OVER PREVENTION'), with one recall (NHTSA Campaign Number: 25V695000) addressing potentially improperly secured power supply cables at the starter and alternator, which could lead to an electrical arc and fire risk. Despite the recalls, a recurring theme in consumer complaints is the unavailability of parts for recall repairs, with some owners waiting over a year. This delay leaves owners exposed to known safety defects. The high number of complaints directly related to recalled components, particularly the rearview camera and B-pillar trim, indicates these are widespread issues impacting a significant portion of the 2019 Flex population. The lack of comprehensive crash test data from NHTSA makes it difficult to assess overall occupant protection beyond the rollover risk.

Our recommendation: Given the numerous safety recalls, high complaint volume for critical components like the rearview camera and B-pillar trim, and reported difficulties in obtaining recall repairs, exercise caution. Ensure all recalls have been addressed and verified before purchase, and be prepared for potential issues with the rearview camera.