2020 Chrysler Pacifica Safety Report
2020 Chrysler Pacifica: Strong crash ratings, but significant electrical and steering complaints, plus four safety recalls.
AI Safety Analysis for the 2020 Chrysler Pacifica
Reliability Score
The 2020 Chrysler Pacifica receives a reliability score of 65 out of 100 based on analysis of NHTSA complaint data, recall history, crash reports, and safety ratings. This indicates average reliability — some notable concerns exist that prospective buyers should be aware of.
Known Issues for the 2020 Chrysler Pacifica
The following issues have been identified from NHTSA complaint data and owner reports for the 2020 Chrysler Pacifica:
| Issue | Severity | Frequency | Typical Mileage |
|---|---|---|---|
| Power Steering Failure/Sticking Multiple reports of power steering assist loss or steering wheel sticking, making it difficult to turn, especially at highway speeds. This can occur suddenly and without warning. |
High | Common | 50000-70000 miles |
| Unexpected Engine Shutdown/Loss Of Power (Phev) For Plug-In Hybrid models, an internal transmission wiring connector can short circuit, leading to sudden engine shutdown and loss of drive power, as addressed by Recall 23V-010. |
High | Occasional | 50000-65000 miles |
| Electrical System Malfunctions Various electrical issues reported, including battery failures, start/stop system malfunctions, and issues with the BPCM (high-voltage battery control unit) leading to system takeovers and vehicle shutdowns. |
Medium | Common | 50000-70000 miles |
| Side Curtain Airbag Connector Issue An improperly secured connector for the side curtain airbags may prevent deployment during a crash, increasing injury risk (Recall 23V-470). |
High | Rare | N/A miles |
| Rearview Camera Display Lingering The rearview image may linger on the screen, distracting the driver and increasing crash risk (Recall 20V-475). |
Low | Rare | N/A miles |
Common Problems Reported by Owners
Based on NHTSA complaint data, the following components account for the majority of reported issues with the 2020 Chrysler Pacifica:
Frequent complaints related to battery issues, start/stop system failures, and general electrical malfunctions leading to vehicle shutdowns or loss of functions.
Numerous reports of power steering assist loss, steering wheel sticking, and difficulty maneuvering the vehicle, often at highway speeds.
Complaints include rough running, loss of power, check engine lights, and unexpected engine shutdowns, particularly in PHEV models.
Issues such as hard transmission shifts and unexpected loss of motive power, especially in PHEV variants due to internal wiring.
Frequently Asked Questions About the 2020 Chrysler Pacifica
Is the 2020 Chrysler Pacifica safe?
Based on NHTSA data, the 2020 Chrysler Pacifica has strong 5-star frontal and side crash test ratings. However, it has 147 total complaints, including 4 crashes and 3 fires, and has been subject to 4 safety recalls addressing critical issues like airbag deployment, unexpected engine shutdown, and steering problems. While crash protection is good, the number of complaints and recalls suggest potential reliability and safety concerns in specific areas.
What are common problems with the 2020 Chrysler Pacifica?
The most reported issues for the 2020 Chrysler Pacifica are related to the ELECTRICAL SYSTEM (19 complaints), STEERING (17 complaints), and ENGINE/POWER TRAIN (11 complaints each). Specific problems include sudden loss of power steering, unexpected engine shutdowns (especially in PHEV models), and various electrical malfunctions.
Are there any recalls for the 2020 Chrysler Pacifica?
Yes, the 2020 Chrysler Pacifica has 4 recalls. These include issues with side curtain airbag deployment (23V-470), unexpected engine shutdown in PHEV models due to transmission wiring (23V-010), lingering rearview camera images (20V-475), and wheelchair restraint securement (23V-049).
How does the 2020 Chrysler Pacifica perform in crash tests?
The 2020 Chrysler Pacifica received excellent 5-star ratings from NHTSA for both Frontal Crash and Side Crash tests. Overall and Rollover ratings are not available.
What should I look out for when buying a used 2020 Chrysler Pacifica?
When considering a used 2020 Chrysler Pacifica, pay close attention to the steering feel for any sticking or loss of assist, and check for any warning lights related to the engine or electrical system. For PHEV models, inquire about the transmission wiring recall (23V-010) and ensure it has been addressed. Review the vehicle's service history for any recurring electrical or power train issues.
Buyer Advice
Our recommendation: Given the strong crash test performance but significant complaints regarding electrical and steering systems, and multiple safety recalls, potential buyers should prioritize a thorough pre-purchase inspection and verify all recalls have been completed, especially for PHEV models.
NHTSA Data Summary for 2020 Chrysler Pacifica
This safety report is based on a comprehensive analysis of data from the National Highway Traffic Safety Administration (NHTSA) for the 2020 Chrysler Pacifica. The data includes 147 consumer complaints filed by vehicle owners, 4 manufacturer-initiated safety recalls, 4 reported crashes, 3 fire incidents, 3 reported injuries, and safety rating assessments associated with this vehicle.
All data presented in this report is sourced from public NHTSA databases. Our AI analysis identifies patterns across complaint narratives, correlates them with recall history, and produces the safety assessment above. This analysis is updated as new complaints and recalls are filed with the NHTSA.
Consumers are encouraged to report vehicle safety problems to the NHTSA at nhtsa.gov. If your vehicle is subject to a recall, contact your dealer to schedule the free repair.