2018 Chrysler Pacifica Safety Report

The 2018 Chrysler Pacifica presents a mixed safety picture. While it boasts excellent crash test performance with 5-star overall, frontal, and side ratings from NHTSA, and a respectable 4-star rollover rating, its reliability is significantly impacted by a high volume of consumer complaints and numerous recalls. With 767 total complaints, including 25 crashes, 14 fires, and 13 injuries, there are clear patterns of concern. The vehicle has been subject to 12 recalls, addressing critical issues such as unexpected engine shutdown due to transmission wiring, loss of power steering assist, control arm separation, and transmission weld failures, all of which directly increase crash risk. A notable recall also addresses a lingering rearview camera image that could distract drivers. Common complaint patterns revolve heavily around the ENGINE and STEERING systems. The ENGINE component alone accounts for 163 complaints, with additional significant complaints under 'ELECTRICAL SYSTEM,ENGINE' (45) and 'POWER TRAIN,ENGINE' (20). Specific issues frequently cited include blown head gaskets, coolant leaks, engine hesitation, and sudden stalls. The STEERING system has 72 complaints, often describing a 'sticking' sensation or difficulty returning to center, which can lead to overcorrection and increased crash risk, especially at highway speeds. The POWER TRAIN also features prominently with 45 complaints, indicating potential transmission issues beyond those covered by recalls. Despite its strong crash test scores, the sheer volume and nature of the complaints and recalls suggest that owners may face significant reliability and safety challenges. The recalls indicate that Chrysler has acknowledged and attempted to address several critical defects. However, the ongoing high number of complaints, particularly concerning engine and steering, suggests that not all underlying issues may be fully resolved or that new problems are emerging. Potential buyers should be aware of these documented mechanical and electrical vulnerabilities.

Our recommendation: Despite strong crash test ratings, potential buyers should be cautious due to the high volume of complaints and numerous recalls, particularly concerning engine and steering issues; a thorough pre-purchase inspection and review of recall completion are highly recommended.