2017 Chrysler Pacifica Safety Report

The 2017 Chrysler Pacifica presents a mixed safety picture. While it achieved excellent NHTSA crash test ratings, scoring 5 stars overall, 5 stars for frontal and side impacts, and 4 stars for rollover, its real-world reliability and complaint data raise significant concerns. With 1433 total complaints, including 46 crashes, 9 fires, and 37 injuries, there's a clear pattern of mechanical and electrical failures impacting vehicle operation. The high number of recalls, totaling 10, further underscores these issues, addressing critical components like the electrical system, power train, and seat belts. Common complaint patterns revolve heavily around the ENGINE (210 complaints) and POWER TRAIN (202 complaints), often manifesting as unexpected engine shutdowns, stalling, hard shifting, and complete loss of drive power. Several recalls directly address these, such as the 'internal transmission wiring connector short circuit' (NHTSA 24V-538) leading to engine shutdown, and 'engine control software out of sync with crankshaft position sensor' causing stalls. STEERING issues are also prominent with 121 complaints, frequently describing the steering wheel becoming stiff, sticking, or jerking, which is partially covered by a recall for a 'loose battery ground connection' affecting power steering assist. The recall history for the 2017 Pacifica is extensive and covers a wide range of critical safety components. Beyond the engine and steering, recalls address potential issues with seat belts (e.g., 'second-row center seat belt inadvertent unlatching' and 'stow clip fracture'), cruise control (unintended acceleration), and even specific modifications for wheelchair accessibility (e.g., 'rear pinion bracket cracking' and 'crossed rear brake lines'). These recalls, while aiming to mitigate risks, highlight a vehicle that has required numerous factory-level corrections for potentially dangerous defects. Despite strong crash test performance, the volume and nature of complaints, coupled with the extensive recall list, suggest that owners may face significant reliability and operational safety challenges.

Our recommendation: Given the high number of complaints and extensive recall history, potential buyers should proceed with caution and ensure all recalls have been addressed. A thorough pre-purchase inspection by a trusted mechanic, focusing on the engine, power train, and steering systems, is highly recommended.