2020 Jeep Grand Cherokee Safety Report
2020 Jeep Grand Cherokee Safety Analysis
Safety Decision Cockpit for the 2020 Jeep Grand Cherokee
This page is the hub for deciding what to inspect next on the 2020 Jeep Grand Cherokee. It connects recall campaigns, owner complaint patterns, service bulletins, sibling model years, component issue hubs, and the model buying guide so a shopper or owner can move from a single report into the wider safety graph.
| Signal | Value | What to inspect next |
|---|---|---|
| Recall burden | High (3) | Review campaign numbers, affected components, and dealer remedies below. |
| Owner complaints | High (212) | Scan complaint narratives for recurring symptoms, mileage, crashes, fires, injuries, and dates. |
| Crash and fire reports | 26 | Treat any crash, fire, injury, or fatality-linked pattern as a priority pre-purchase inspection item. |
| Primary component hub | Unknown Or Other | Compare unknown or other issues across vehicles. |
| Cleaner nearby model year | 2022 | Compare against the 2022 Jeep Grand Cherokee with 328 complaints and 10 recalls. |
| Riskier nearby model year | 2018 | Check the 2018 Jeep Grand Cherokee before buying across this generation. |
Jeep Grand Cherokee Year-by-Year Comparison
The safest purchase decision usually comes from comparing neighboring model years, not reading a single page in isolation. The table below uses only validated Jeep Grand Cherokee years already present in the cleaned NHTSA dataset, so each comparison links to a real vehicle safety report rather than a generated combination.
| Model Year | Complaints | Recalls | Use case |
|---|---|---|---|
| 2021 Jeep Grand Cherokee | 387 | 12 | Inspect as a potentially higher-complaint year. |
| 2019 Jeep Grand Cherokee | 344 | 7 | Inspect as a potentially higher-complaint year. |
| 2022 Jeep Grand Cherokee | 328 | 10 | Inspect as a potentially higher-complaint year. |
| 2018 Jeep Grand Cherokee | 816 | 11 | Inspect as a potentially higher-complaint year. |
| 2023 Jeep Grand Cherokee | 344 | 18 | Inspect as a potentially higher-complaint year. |
| 2017 Jeep Grand Cherokee | 355 | 6 | Inspect as a potentially higher-complaint year. |
2020 Jeep Grand Cherokee Complaint Theme Map
Complaint counts become more useful when they are grouped into inspection themes. For the 2020 Jeep Grand Cherokee, these are the component areas with the clearest NHTSA complaint signals. Use each link to jump from this single vehicle into broader component hubs and make-specific issue pages.
Unknown Or Other
30 owner complaints mention this component in the current safety profile.
All Unknown Or Other issues Jeep onlyEngine
21 owner complaints mention this component in the current safety profile.
All Engine issues Jeep onlyElectrical System
19 owner complaints mention this component in the current safety profile.
All Electrical System issues Jeep onlyPower Train
14 owner complaints mention this component in the current safety profile.
All Power Train issues Jeep onlyElectrical System,Unknown Or Other
8 owner complaints mention this component in the current safety profile.
All Electrical System,Unknown Or Other issues Jeep onlyAir Bags
7 owner complaints mention this component in the current safety profile.
All Air Bags issues Jeep onlyAI Safety Analysis for the 2020 Jeep Grand Cherokee
Reliability Score
The 2020 Jeep Grand Cherokee receives a reliability score of 85 out of 100 based on analysis of NHTSA complaint data, recall history, crash reports, and safety ratings. This indicates above-average reliability relative to comparable vehicles.
NHTSA Safety Ratings for the 2020 Jeep Grand Cherokee
The National Highway Traffic Safety Administration (NHTSA) evaluates vehicles through controlled crash tests and assigns star ratings from 1 to 5, with 5 being the safest.
Known Issues for the 2020 Jeep Grand Cherokee
The following issues have been identified from NHTSA complaint data and owner reports for the 2020 Jeep Grand Cherokee:
| Issue | Severity | Frequency | Typical Mileage |
|---|---|---|---|
| Engine And Engine Cooling Engine and engine cooling issues have been reported, with some vehicles experiencing engine failure. Repairs are required, and this can affect reliability. |
Medium | Common | 30k-60k miles |
| Electrical System Electrical system problems, particularly with the fuel pump, have been noted. These issues can lead to frequent breakdowns and require repairs. |
Medium | Common | 30k-60k miles |
| Steering Steering issues have been reported, with the steering wheel constantly pulling to the right. This can affect the driving experience and safety. |
Low | Occasional | 30k-60k miles |
| Dashboard Delamination Delamination of the dashboard has been reported, obstructing visibility and potentially affecting the use of safety features. |
Medium | Common | 30k-60k miles |
Common Problems Reported by Owners
Based on NHTSA complaint data, the following components account for the majority of reported issues with the 2020 Jeep Grand Cherokee:
Engine and engine cooling issues have been reported, with some vehicles experiencing engine failure. Repairs are required, and this can affect reliability.
Electrical system problems, particularly with the fuel pump, have been noted. These issues can lead to frequent breakdowns and require repairs.
Steering issues have been reported, with the steering wheel constantly pulling to the right. This can affect the driving experience and safety.
Delamination of the dashboard has been reported, obstructing visibility and potentially affecting the use of safety features.
Recall Details for the 2020 Jeep Grand Cherokee
The following 3 recalls have been issued for the 2020 Jeep Grand Cherokee by NHTSA:
Summary: Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Consequence: An engine stall can increase the risk of a crash.
Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC cust...
Summary: Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Consequence: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners m...
Summary: Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Fe...
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
NHTSA Complaint Summaries for the 2020 Jeep Grand Cherokee
Below are complaint narratives filed by owners of the 2020 Jeep Grand Cherokee with the National Highway Traffic Safety Administration. 2 complaints involved crashes. 1 reported injuries or fatalities.
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Mana...
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the heater was activated on the instrument panel, but the A/C inadvertently turned on and then returned to heat. The instrument panel then malfunctioned, rendering the navigation system inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact re...
on or around 12/15/2024 (42257 miles on vehicle) jeep will power on start and stop, all alights on dashboard light, unable to shift into or out of gear when parked. When driving but stopped at a red light car shut off. Attempted to restart unable to, car put into park attempted to restart lights came on but engine didn't turn over. Tried again few minutes laster and the car turned on. Returned ap...
On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, the engine fai...
Rocker arms and lifters failed
Frequently, my vehicle would not start. It would crank for a lengthy period of time but the engine would not turn over to start. Internet searches show that this is a widespread, known problem with Chrysler vehicles, yet only a small number of recalls have been issued. Unfortunately, my vehicle does not fall under the recall for unknown reasons. I have been advised that the fuel pump and auxili...
For the past two years ive been having problems with the steering in the car. the steering wheel constantly pulls to the right. i had to get 4 or 5 wheel alignments in one year because the problem is that bad. i have receipts for the fixes. i recently researched known issues and came across the recall of the "steering gear" affecting Grand Cherokees from 2019 - 2020. My car falls under the 2020 ye...
Delaminated bubbling dash obstructs visibility
Jeep delamination screen on the face of the radio. This is a safety concern that could disable my use of my cell in calling 911 in case of a emergency and also being able to locate the vehicle via GPS. It also disables the SOS function in the radio head. This is a known problem with these radio's but hasn't addressed by the manufacture. I have taken this to my local auto repair shop today and ...
See attached document for complaint.
On sat 01/24/26 I was filling my washer fluid and I looked down and saw oil on the bottom on right side. I left it parked until I took it 2 miles to dealer told them what I saw and they looked at it and the plastic oil canister housing broke and got oil in my antifreeze. They told me powertrain warranty would not cover the whole fix. I have seeing alot of people have had same problem I think ...
I purchased this vehicle, November 2023 and by August 2024 the vehicle went into Griffin Hubs to get the engine replaced. They had the vehicle for over a month and a half when I received it back after the engine I had it for a day and a half and had to take it back because it was making a loud grinding noise coming from the engine which then they had to replace a second time because the engine was...
2020 jeep cherokee screen delamination and it affects gps when traveling and it goes off and flickers and goes to whatever it wants. it is a safety issure. i have been waiting for it to be fixed since december 2025 but it started messing up september of 2024 and still no part to fix the problem and i am not the only one having this problem on these jeeps. please help get this fixed before it caus...
Both my key fobs do not work even with brand new batteries
I am reporting a safety defect involving the Uconnect touchscreen in my Jeep Grand Cherokee. Due to screen delamination, the display can lag or freezes, including the rearview camera image. When the vehicle is shifted into reverse, the camera images can be delayed, frozen, or not updating in real time. This results in the screen showing an inaccurate view of what is actually behind the vehicle, c...
This complaint concerns a serious ongoing engine defect in my 2020 Jeep Grand Cherokee Limited with the 3.6L Pentastar engine. The vehicle experiences ongoing misfire, rough idle, loss of smooth engine operation, and valvetrain noise. The Jeep runs very poorly and feels unreliable and unsafe to drive. The problem appears to be consistent with camshaft and rocker wear described in Stellantis Techn...
About 3 years ago i noticed a small bubble in the upper right corner of my touchscreen. Didnt pay much attention for a while but it started spreading to the left. I took a photo and sent a picture to the man that helped me buy my car and asked if there was a known Recall for this. Said he would check, he confirmed there was none. I let it go because i hadnt purchased any extended warranty. Bubblin...
My 2020 Jeep will regularly turnover but not start after pushing the start button. As of now, the vehicle will start normal after pushing the start button a second time. Research has shown many people have had and are still having this exact issue. It would seem that most of the ones with this problem have fixed the issue by having both fuel pumps replaced which is very expensive and in my opinion...
I brought my jeep in for a concern about an antifreeze leak on 1/3/25. I had 130,112 miles on my vehicle and was my warranty expired at 125,000 miles. They thought it was a water pump gasket at the time. I took my jeep back on 10/30/2025 and they confirmed a head leak, that wasn't checked last time. This is a safety issue since it has been confimed that other jeeps within same year have the same i...
My vehicle is losing power every randomly literally cutting off and on. Flashing lights won’t start at time , next day drives completely fine. I do not understand
Showing 20 of 212 complaints. Additional complaints are available via the NHTSA database.
NHTSA Defect Investigations for the 2020 Jeep Grand Cherokee
NHTSA defect investigations are higher-signal than ordinary complaints because they indicate the agency opened a formal review of a potential safety defect. Some investigations later connect to recall campaigns; others close without a recall after review.
Component: Fuel System, Diesel:Delivery:Fuel Pump
Opened 2023-03-17
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response...
Frequently Asked Questions About the 2020 Jeep Grand Cherokee
Has the 2020 JEEP GRAND CHEROKEE been recalled?
Yes, the 2020 JEEP GRAND CHEROKEE has 3 recalls on record with NHTSA. Each recall addresses a specific safety defect identified by the manufacturer or NHTSA.
How many complaints does the 2020 JEEP GRAND CHEROKEE have?
The 2020 JEEP GRAND CHEROKEE has 212 complaints filed with NHTSA. Of these, 21 involved crashes. 11 injuries and 0 deaths have been reported.
What is the safety rating for the 2020 JEEP GRAND CHEROKEE?
The 2020 JEEP GRAND CHEROKEE received an overall NHTSA safety rating of excellent (5/5). Frontal crash: 4/5. Side crash: 5/5. Rollover: 4/5.
What are the most common problems with the 2020 JEEP GRAND CHEROKEE?
The most commonly reported problems with the 2020 JEEP GRAND CHEROKEE involve unknown or other (30 complaints), engine (21 complaints), electrical system (19 complaints). Other affected components include power train, electrical system,unknown or other, air bags.
How many crash reports does the 2020 JEEP GRAND CHEROKEE have?
There are 21 crash reports associated with the 2020 JEEP GRAND CHEROKEE out of 212 total complaints (9.9% of complaints involved crashes).
How many fire reports does the 2020 JEEP GRAND CHEROKEE have?
There are 5 fire reports for the 2020 JEEP GRAND CHEROKEE out of 212 total complaints. Fire reports are among the most serious safety concerns tracked by NHTSA.
Are there any deaths reported for the 2020 JEEP GRAND CHEROKEE?
No deaths have been reported in NHTSA complaints for the 2020 JEEP GRAND CHEROKEE.
How many injuries are reported for the 2020 JEEP GRAND CHEROKEE?
11 injuries have been reported in NHTSA complaints for the 2020 JEEP GRAND CHEROKEE. These are self-reported by vehicle owners as part of their safety complaints.
Should I buy a 2020 JEEP GRAND CHEROKEE?
Based on NHTSA data, the 2020 JEEP GRAND CHEROKEE is research thoroughly before purchasing. It has 212 complaints, 3 recalls, and a excellent (5/5) safety rating. Always have a pre-purchase inspection done by a qualified mechanic.
What components fail most on the 2020 JEEP GRAND CHEROKEE?
The components with the most failures on the 2020 JEEP GRAND CHEROKEE are: 1. UNKNOWN OR OTHER (30 complaints), 2. ENGINE (21 complaints), 3. ELECTRICAL SYSTEM (19 complaints), 4. POWER TRAIN (14 complaints), 5. ELECTRICAL SYSTEM,UNKNOWN OR OTHER (8 complaints). UNKNOWN OR OTHER is the single most-reported problem area with 30 complaints.
What should I know before buying a 2020 JEEP GRAND CHEROKEE?
Be cautious of engine and engine cooling issues, electrical system problems, and dashboard delamination. These can affect reliability and safety. The 2020 JEEP GRAND CHEROKEE has 212 NHTSA complaints and 3 recalls on record. NHTSA rates it excellent (5/5).
How reliable is the 2020 JEEP GRAND CHEROKEE?
The 2020 JEEP GRAND CHEROKEE receives a reliability score of 85/100, indicating above-average reliability. This is based on 212 owner complaints, 3 recalls, and 26 crash/fire reports in the NHTSA database. Key known issues include Engine and Engine Cooling and Electrical System.
What are the known issues with the 2020 JEEP GRAND CHEROKEE?
Known issues with the 2020 JEEP GRAND CHEROKEE include: Engine and Engine Cooling, Electrical System, Steering, Dashboard Delamination. These are based on patterns found across 212 NHTSA complaints. 3 of these patterns resulted in formal recalls.
What are the most common issues with the 2020 Jeep Grand Cherokee?
Engine and engine cooling issues, electrical system problems, and steering issues are the most common.
Are there any known safety recalls for the 2020 Jeep Grand Cherokee?
Yes, there are recalls for engine and engine cooling, fuel system, and back over prevention sensing system issues.
What should I do if I experience dashboard delamination?
Contact a mechanic to address the issue, as it can obstruct visibility and affect safety.
Buyer Advice
Our recommendation: Be cautious of engine and engine cooling issues, electrical system problems, and dashboard delamination. These can affect reliability and safety.
NHTSA Data Summary for 2020 Jeep Grand Cherokee
This safety report is based on a comprehensive analysis of data from the National Highway Traffic Safety Administration (NHTSA) for the 2020 Jeep Grand Cherokee. The data includes 212 consumer complaints filed by vehicle owners, 3 manufacturer-initiated safety recalls, 21 reported crashes, 5 fire incidents, 11 reported injuries, and safety rating assessments associated with this vehicle.
The NHTSA has assigned the 2020 Jeep Grand Cherokee an overall safety rating of 5 out of 5 stars, with a frontal crash rating of 4 stars, a side crash rating of 5 stars, and a rollover rating of 4 stars. These ratings are determined through controlled crash testing conducted by the NHTSA.
All data presented in this report is sourced from public NHTSA databases. Our AI analysis identifies patterns across complaint narratives, correlates them with recall history, and produces the safety assessment above. This analysis is updated as new complaints and recalls are filed with the NHTSA.
Consumers are encouraged to report vehicle safety problems to the NHTSA at nhtsa.gov. If your vehicle is subject to a recall, contact your dealer to schedule the free repair.
Disclaimer: This analysis is AI-generated from NHTSA public data and does not constitute professional automotive or safety advice. Always verify recall status at NHTSA.gov and consult a qualified mechanic.
Analysis last updated: 2026-05-16